Complaint decisions

Serious complaints against real estate agents are considered by a Complaints Assessment Committee (CAC). You can search for published CAC and some Real Estate Agents Disciplinary Tribunal decisions from this page.

Complaint decisions are published

Complaints Assessment Committee and Tribunal decisions are published in our decisions database and on the public register. Decisions will remain on the public register for 3 years.

Decisions database

Tribunal decisions are also published on the Tribunal website.

Decisions are published after a 20-working day appeal period.

Compliance statistics

We report monthly on complaint and appeal outcomes that have gone through the early resolution and CAC process.

You can find them here.

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