Update your details

We hold your details in the public register. If anything changes, you or the agency you work for should let us know within 10 days.

Changing information

You need to inform us if there is any change in the information about you recorded in the public register. 

This covers all information such as a change of name, phone number or address, a new employer or anything that might prohibit someone from being licensed as an agent.

You can update some details yourself in the licensee portal. For more significant changes such as a change to your company name or a criminal charge against you, please contact us

When to use the licensee portal

If you have an individual licence

Use the licensee portal to record changes to:

  • your preferred name
  • your contact details
  • your work situation, for example, if you move to a different agency or change branch.
If you’re a registered company

Use the licensee portal to:

  • make changes to your company’s contact details
  • add or remove employees
  • update the officers who are licensed as agents and their details.

Check your current details on the public register here(external link)(external link).

Licensee portal(external link)

Manage a company licence

If you hold a company licence, only registered officers (eligible officer, principal officer or contact person) can make changes to the company’s information.

A contact person can:
  • update business details including business, postal and registered office address, email address, phone number and website address
  • add or remove employees
  • add or remove branch records and details
  • view and download documents (invoices and evidence of licence certificates)
  • contact us to change trust account details.
A principal or eligible officer can:
  • renew or suspend the company licence
  • update business details including business, postal and registered office address, email address, phone number and website address
  • add or remove employees
  • add or remove branch records and details
  • view and download documents (invoices and evidence of licence certificates)
  • contact us to change trust account details.

These changes should be completed using your individual licensee portal logins. Once logged in to the portal, you'll need to select ‘Update Agencies’ from the menu bar and select the company you wish to make changes to.

Staff changes can be recorded and submitted to us on the company staff changes form [PDF, 33 KB].

If you want to make any other changes to your company record such as a change of name, please contact us or use the company change of circumstance form [PDF, 65 KB] and email it to us.

If you have any issues, you can contact us and we’ll be happy to help you.

If you’re entering a business partnership

If you want to enter into a business partnership with another licensed agent, you must apply for approval first by completing Form K: Request to enter into a partnership [PDF, 274 KB].

When to contact us

Contact us about anything that could affect whether you’re still eligible to practise real estate.

If you run a registered company, you need to tell us about anything that could affect the eligibility of any of the company’s officers or licensees working with the company.

Examples of things that may affect eligibility include:

  • criminal charges
  • significant financial trouble
  • disciplinary action by another regulatory or professional body.

Read about the criteria you must meet to hold a real estate licence here.

Contact us about any changes to eligibility.

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